🔧 Understanding the Difference Between Monthly Maintenance and On-Demand Support
TK Internet Marketing offers both Monthly Maintenance Plans and On-Demand Support options to fit your website’s ongoing needs.
This guide explains what’s included in each service, when to use them, and how to request help.
🧭 Step 1: What Is a Monthly Maintenance Plan?
A Monthly Maintenance Plan provides proactive care and continuous updates for your website.
It ensures your WordPress site stays secure, optimized, and up to date — without you having to manage technical tasks.
🧰 Typically Includes:
-
✅ WordPress core, plugin, and theme updates
-
✅ Security monitoring and malware scans
-
✅ Regular backups (daily or weekly)
-
✅ Performance checks and uptime monitoring
-
✅ Minor content updates (small text or image changes)
-
✅ Priority support response
💡 Maintenance plans are billed monthly or annually and are ideal for business owners who prefer ongoing hands-free support.
🕒 When to Use:
Choose a Monthly Maintenance Plan if you want:
-
Consistent updates and monitoring
-
Preventive protection from security issues
-
Guaranteed support response times
-
Monthly reports summarizing updates, uptime, and SEO insights
🔄 Step 2: What Is On-Demand Support?
On-Demand Support is billed per request or hourly. It’s best for one-time fixes, updates, or website changes outside your regular plan.
⚙️ Typically Includes:
-
🧩 Website troubleshooting and repair
-
🧱 New feature or design implementation
-
✏️ Larger content changes or layout edits
-
🔒 Security or malware cleanup
-
📈 SEO configuration, keyword adjustments, or content optimization
-
🔄 Site migrations, DNS changes, or domain setup
💰 On-demand support is charged based on time or complexity and quoted before work begins.
🕓 When to Use:
Use On-Demand Support when you:
-
Don’t have a monthly maintenance plan
-
Need occasional technical or design help
-
Want project-based or hourly work without ongoing billing
-
Are making significant site changes or additions
📊 Step 3: Key Differences at a Glance
| Feature | Monthly Maintenance | On-Demand Support |
|---|---|---|
| Billing | Monthly / Annual Subscription | Per Request / Hourly |
| Purpose | Ongoing protection & updates | One-time fixes or projects |
| Typical Tasks | Updates, backups, monitoring | Custom edits, troubleshooting |
| Response Time | Priority (usually same day) | Standard (based on queue) |
| Reporting | Monthly maintenance report | Summary upon completion |
| Ideal For | Business owners, active websites | Occasional updates or one-time work |
💬 Step 4: How to Request Service
If you have a Monthly Plan:
-
Log in to https://clients.tkinternetmarketing.com/clientarea.php.
-
Click Support → Open Ticket.
-
Select Website Support.
-
Reference your maintenance plan and describe the update or issue.
If you need On-Demand Support:
-
Open a ticket under Website Support.
-
Choose “Request Quote” or “Hourly Support.”
-
Include a detailed description or screenshots of what you need.
-
You’ll receive a quote or time estimate before work begins.
🧾 Step 5: Choosing What’s Right for You
| Your Situation | Recommended Option |
|---|---|
| You want peace of mind and regular updates | Monthly Maintenance Plan |
| You only need help occasionally | On-Demand Support |
| You have an ongoing SEO or marketing plan | Maintenance Plan (adds stability) |
| You’re redesigning or expanding your site | On-Demand Support (project-based) |
💡 Many clients start with On-Demand Support, then upgrade to a Maintenance Plan once they see the value of continuous updates and monitoring.
💬 Need Help Deciding?
Contact our team anytime at support@tkinternetmarketing.com or open a ticket under Consulting / Account Assistance.
We can help you choose the best plan based on your site’s activity, complexity, and goals.
