🧩 What to Do Before Reporting a Website Issue (Quick Self-Checks)
Before submitting a support ticket for a website problem, take a few quick steps to confirm whether the issue is temporary, browser-related, or something our team needs to fix. These simple checks can save time and get your site back up faster.
🔍 Step 1: Refresh and Test in a Different Browser
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Press Ctrl + F5 (Windows) or Command + R (Mac) to fully refresh the page.
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Try opening your site in another browser such as Chrome, Edge, or Firefox.
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If it works in one browser but not another, clear your cache and cookies or disable extensions.
💡 Browser caches often store old versions of a page, causing display or login issues.
🌐 Step 2: Check on Another Device or Network
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Use your phone’s cellular data or another Wi-Fi connection to test your site.
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If the site loads elsewhere, the issue may be with your local network or internet provider.
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Restart your router if you suspect a connection issue.
🕓 Step 3: Verify Uptime and Server Status
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Visit https://downforeveryoneorjustme.com or https://isitdownrightnow.com and enter your domain.
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If the site appears down everywhere, it may be a hosting or DNS issue — open a ticket immediately.
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If it’s only down for you, continue with the next checks.
🔑 Step 4: Confirm Domain and SSL Are Active
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Ensure your domain registration hasn’t expired (check your Client Area under Domains → My Domains).
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If your site shows a “Not Secure” warning or SSL error, the SSL certificate may need renewal.
Open a ticket under Website Support if the SSL certificate needs re-installation.
🧩 Step 5: Check WordPress or Plugin Updates
If you use WordPress:
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Log in at
https://yourdomain.com/wp-admin. -
Go to Dashboard → Updates.
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Make sure WordPress Core, Themes, and Plugins are up to date.
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If the problem started after an update, include that detail in your support request.
📂 Step 6: Clear Security or Caching Plugins
If you have plugins like Wordfence, WP Rocket, or LiteSpeed Cache:
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Temporarily clear or purge the cache.
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Disable maintenance or coming-soon modes if they were accidentally left on.
🧾 Step 7: Collect Helpful Details Before Opening a Ticket
When you’re ready to submit your request, include:
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The page URL where the issue occurs
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A brief description of what’s happening (e.g., “Contact form not sending”)
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Screenshots or error messages
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What you’ve already checked (this helps us narrow the cause quickly)
💬 Need Help?
If the issue persists after these checks, open a ticket at https://clients.tkinternetmarketing.com/clientarea.php under Website Support, or email support@tkinternetmarketing.com.
Include the details from Step 7, and our team will investigate right away.
