🚫 What to Do if You Can’t Log In to the Client Area
If you’re unable to access your TK Internet Marketing Client Area, don’t worry — there are a few simple steps you can take to reset your credentials or restore access quickly.
🔍 Step 1: Check the Login Page URL
Make sure you’re logging in at the correct location:
👉 https://clients.tkinternetmarketing.com/clientarea.php
💡 Bookmark this page in your browser to avoid phishing or fake login links.
🔑 Step 2: Reset Your Password
If you’re getting a “Login Failed” or “Invalid Credentials” message:
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Click Forgot Password? on the login page.
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Enter your registered email address.
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Check your inbox for a password reset email from TK Internet Marketing.
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Follow the link in the email and create a new, secure password.
⚠️ If you don’t see the email within a few minutes, check your Spam or Junk folder.
🧭 Step 3: Verify Your Email Address
If your email isn’t recognized:
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Try using another email address that might be linked to your account.
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If you have multiple business emails, only one may be registered for billing or support access.
📩 Still not sure which address is on file? Email support@tkinternetmarketing.com and we’ll verify your account for you.
💻 Step 4: Clear Browser Cache or Try a Different Browser
Sometimes saved data can cause login issues. Try:
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Clearing your browser cache and cookies.
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Opening the login page in a private/incognito window.
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Using an alternate browser (e.g., Chrome, Edge, or Firefox).
💡 If your password manager is auto-filling old details, delete and re-enter your current credentials manually.
🔒 Step 5: Account Lockout or Two-Factor Issues
If you entered the wrong password several times, your account may be temporarily locked for security reasons.
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Wait 15 minutes, then try logging in again.
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If you use two-factor authentication (2FA), ensure your authentication app or SMS device is accessible and synced to the correct time.
📩 Step 6: Contact Support for Help
If none of the above steps work:
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Email support@tkinternetmarketing.com from your business email address.
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Include:
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Your full name
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Business name
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Domain name or invoice number (if available)
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Our team will verify your identity and reset your login credentials manually.
🧾 Optional: Request a Password Update Link
If you’re locked out and can’t access your email or verification device, you can request a manual reset.
We’ll send you a secure password reset link that expires within 60 minutes for your safety.
💬 Need Help?
For urgent access issues, please email support@tkinternetmarketing.com with “Login Assistance” in the subject line.
We’ll prioritize your ticket and help you regain access as quickly as possible.
